A crucial feature of the Optimize product is its ability to ensure that an organization’s most critical tasks are continuously assigned the finest resources for its process, product, and project tasks. Yet, the fourth set of tasks occurs within an organization. These tasks are how:

  • the organization responds to latent defects,
  • the organization makes enhancements or modifications to existing processes, products, and services,
  • an organization integrates its changes with its standard stream of process, product, and project tasks.

The Optimize Workflow product has a unique component, the Issue Resolution System (IRS). IRS tracks all requests for enhancements, changes, corrections of anomalies, and questions. Each issue request is associated with a specific process, product, or project. IRS tracks each issue from its initial creation through its approved resolution. The relevant process, product, and project manager must establish a set of tasks to resolve each issue successfully.

Depending on the issue’s type, status changes occur from initiation through closure. The Optimize product provides reports that allow for the filtering of issues by “Kind” (process, product, or project) and status (Answered, Approved, Being Tested, Closed, Dismissed, Fixed, Implemented, In Progress, Open, Reported, Tested, or Verified). Security features protect users from accessing an issue, modifying an issue’s attributes, or generating issue reports. Only an issue’s manager can change its status. A key feature of the Optimize product is integrating the issue tasks with the organization’s process, product, and project tasks during the allocation period. The attributes associated with each issue include:

  • Activity Name (for products)
  • Assigned Staff Member (Cell Phone, Email Address, Labor Categories, and Name)
  • Closure Date (Actual and Estimated)
  • Contact (Cell Phone, Email, Name, and Organization)
  • Date (Accepted, Closed, Last Updated By, Last Updated Date, and Submitted By)
  • Description
  • External Documents
  • External Files
  • Issue Description
  • Issue ID
  • Issue Log
  • Issue Type (Change Request, Client Issue, Document Request, Enhancement Request, Problem Request, Question)
  • Kind (Process, Product, or Project)
  • Kind Name
  • Last Updated By
  • Link To: (Change Request, Client Issue, Document Request, Enhancement Request, Problem Request, and Question)
  • Ranking (Current and Initial)
  • Related Issue List
  • Resolved (How and Who)
  • Risk Considerations
  • Status (Answered, Closed, Fixed, Implemented, In Progress, Open, Reported, Testing, and Verified)
  • Submitter’s Contact Information (Cell Phone, Email Address, Name, and Organization)
  • Tester (Cell Phone, Date Assigned, Email, Labor Categories, and Name)
  • Title
  • Workaround